Customer story
DHL lets recipients choose who may receive their parcel
DHL uses Delori for deliveries, so the people receiving a parcel can choose who else may receive it for them.
Let recipients decide who gets the parcel
Recipients can let a neighbour, a family member or a smart box receive their delivery, and carriers can confirm identity at handover.
The problem today
When the recipient is not at home, parcels go back to the depot and have to be delivered again. Checking who may accept a parcel for someone else is manual and adds cost on the last mile.
How Delori solves it
- 1
The recipient delegates
They choose who may receive the parcel and confirm with eID.
- 2
The delegate is checked
At handover, the driver checks the mandate and, where needed, the person’s identity.
- 3
Delivered and recorded
The handover is recorded in the audit trail.
What's included
Identification at delivery
Confirm the recipient with an e-signature at handover.
Delegate to others
Neighbours, family members, smart boxes or key solutions.
Delivery without counter-signature
The recipient approves in advance, so no signature is needed at the door.
Your brand
Offer it through the API, a widget or a hosted portal.
Who it's for
- Parcel carriers
- E-commerce companies
- Last-mile teams
- Customer service teams
Getting started
From the first conversation to a live service.
- 1
Talk to us
Tell us about your process and the mandates you need.
- 2
Set up
We configure mandate templates, your branding and the way you connect.
- 3
Go live
Start sending mandates to your customers.
Frequently asked questions
Can we offer it under our own brand?
Yes. Recipients see your brand in the API integration, the widget or the hosted portal.
How do recipients prove who they are?
They identify with an eID when they give or use a mandate.
Talk to us
Tell us about your process and we will show you how Delori could fit.